Our VisaRequest Review takes a look at this visa application assistance company based in Pretoria, South Africa. The company has the motto of “honesty, professionalism, Ubuntu, and efficiency”.
They offer passport and visa services in Pretoria to over 40 different countries. They also claim to offer travel insurance to Schengen states and certain African countries.
The company collects your documents to submit to embassies around the world for either a business or tourist visas.
VisaRequest.co.za claims to have assisted more than 24,000 people in the past 10 years, although we cannot find when the company first began.
The company also seems to be a visa agent in South Africa that states that they have the ability, knowledge, and experience to successfully handle your application.
The website of Visarequest.co.za is pretty simple and easy to navigate as a user. On their homepage, there are easy drop down options to get a quote about visa expenses. Most of the links work on the site, which is quite refreshing.
Unfortunately, there is not much more information on their website than that. They do give instructions on how to apply for certain visas with a list of requirements.
The site does not have additional information about the visas and does not go into specifics about how long it will last, who cannot apply or other important details.
The website also does not have a frequently asked questions section, which is a bit disappointing. Although, they do have a T&Cs, Disclaimer and Privacy Statement, which does make them appear more professional than most.
They do have a blog on their site, which has been neglected since 2016 when it last posted a piece about processing times. Although, their twitter account is much more active.
In terms of consultants, Visarequest.co.za makes no mention of whether or not any of their employees are either Canadian immigration lawyers or RCICs (Regulated Canadian Immigration Consultants).
We could not find the three employees, who are responsible for visas in the company, under the ICCRC Registry. Neither Madelein De Jager, Nomfanelo Zondi or Mfundo Mnguni are on the ICCRC system.
In one of their twitter posts, they do mention that Madelein is a consultant who can “generate forms, schedule appointments and charge visa fee payments.”
This means that she should be an authorized representative who can legally charge you for immigration fees and applications. However, we could not find her on the Canadian system which is worrying.
As we continue our VisaRequest Review, we look at the services they claim to offer to over 70 different countries from Burkina Faso to the U.K. and Canada.
VisaRequest seems to process most visas as either:
- Business; and
- Occasionally temporary skilled workers
The company does provide a large number of visas to different countries but does not branch out to anything besides temporary visas.
Information about visas, their requirements or any additional information is not really given on Visarequest’s site.
Social Media Reviews and Online Comments
When you try to find the right visa application assistance for your needs, customer reviews are a good way to go.
The site also has several customer testimonials like the one below to say how they felt about the service.
Of course, most website’s will not include negative reviews on their homepage. Which is why we took a look their social media platforms in our Visarequest Review.
With only around 665 likes, Visarequest has a very modest following. They do post fairly regularly with the latest post being on the 5th of May, 2018.
The information on their blogs is fairly useful but mostly has to do with deadlines and whether or not certain visa offices are open.
Visarequest has kept their review open to the public and sits at an average of 3.5 stars, although only eight people have actually voted on the company’s services.
Most of the reviews on Visarequest are positive like:
Some of the negative comments have to do with rushed or incomplete paperwork like. Several of their reviews on Facebook mentioned trouble with paperwork.
It does help that they do reply to complaints by their customers, which adds to their appeal.
Visarequest also has a small following of 292 on Twitter, since their account was created in 2010.
The tweets have the same information found on their Facebook. The posts mostly have to do with delays to programs and regulation changes for different immigration policies.
Their Twitter has very low social engagement and little to no comments or communication between users and the company.
To finish off our VisaRequest review it seems that more customers are happy with the services offered than customers who have problems with the company.
It is unfortunate; however, that for Canadian immigration services there is no mention of a RCIC or authorized representative, who are legally able to help Canadian immigration cases.
The fact that the site does have legal documents like a T&Cs, Disclaimer and Privacy Agreement does stand in the company’s favor. As these documents are used to protect both the business and the customer.
Please be careful of using their services, as we cannot confirm whether they are a legal immigration company, who can sell their services.
If you have had any experiences with Visarequest, please comment below. We want to know your story!
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- Website Content
- Unconfirmed RCIC
Company Identity 60%
Service feadback 50%
Documentation and website features 30%
Published content 60%