We begin our USIT review by taking a look at what this company offers to its clients.
The company was first started in 1959, Dublin, Ireland. On their website they state that they provide “the best opportunities for students and young people to travel when their responsibilities are at the lowest.”
USIT seems to focus on student travel, volunteer work and working programs with the help of a travel agent.
The USIT website is easy to navigate and it contains a lot of useful information. It talks about job fairs, a few visa programs and it has a pretty useful FAQ section.
We noticed that the site has a blog where they post articles at least once a week. Content ranges from travel to scholarship programs in the U.S. and more. The blogs are well written and offer a lot of detail about certain topics.
However, we also noticed that we could not book a flight through the company, instead we constantly got an error message. We found this to be rather irritating since the rest of the website was designed so well.
The company only seems to offer three main types of work services, from the:
- Working Holiday Visa;
- Agriculture farm program; and
- Working in a summer camp
USIT also offers:
- Holiday package tours;
- Travel cards;
- Events; and
- Canada Rail Passes
The company really seems to offer the full package, unfortunately we could not find out if the company employed an authorized representative like a RCIC (Regulated Canadian Immigration Consultant) or Immigration lawyer.
We did search on the ICCRC website, as well as the company’s LinkedIn account and still we could not find these key employees – this was highly worrying.
Social Media Reviews
Continuing our USIT review, we take a look at their presence on social media. The company has a number of accounts including Facebook and Twitter. We found both positive and negative reviews about the company like:
While others suggested that the company was a great choice for them:
We found another complaint that described the issue of USIT not replying to their queries and the huge administrative costs they had to pay for a service they could not receive.
The company has a very impressive following of 148,860. We also noticed that they are fairly responsive on messenger and take around two hours to answer their customers, so some improvements can be made here.
Besides that, the company page is very much aimed at holiday makers from across the world. They showcase a lot of customers at key holiday sites or in some fun activity during their vacations.
We are again given the option to buy their products from package tours to vouchers. We noticed that USIT has disabled the review option on their Facebook and for such a large and successful company we thought that they would have more happy than unhappy customers.
In contrast to their Facebook, the company has a much smaller following on Instagram, only 4,429 followers. They do post regularly, but the posts receive a lot less interaction and sharing by their customers.
We also found that many of the posts are done by customers of USIT, under the #JustUSIT. This gives the company a more real feel as it seemed less like photoshop and more like photos done by real customers.
We noticed that the company does not always answer questions from their clients which was a little bit disappointing in terms of customer interaction.
In comparison to their Instagram, USIT have a fairly large following on Twitter of 16,600.
They also post regularly on this platform about their services and the application processes. We did find it a bit strange that, with such a large following, the company seems to have little or no interaction with their customers.
To round off our USIT review, we found that a lot of the information and content they gave was useful. Their site was easy to navigate and use, except for several issues like airflight bookings not working.
The number of visas offered by the company was also disappointing. We noticed that most of the work was only seasonal and did not last longer than a year. Though we did like that the company offered many other additional services after you land in the country.
Overall, USIT’s social media presence was pretty good with a steady customer base on Facebook and Twitter. Their content was relevant and in most cases informative or just entertaining.
There were a couple of negative reviews that mostly had to do with processing issues and fake advertising for holiday accomodation. Though we did find quite a few happy customers who would recommend using USIT’s services. The general impression of this company is a positive one.
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- user friendly site
- relevant content
- Good social media following
- No mention of RCICs or immigration lawyers
- Not 100% responsive to customers online
No RCIC or immigration lawyer found 10%
user friendly site 80%
Useful content that is understandable 80%
Good social media following and customer base 60%
Not the best response rates for customers service 60%